Elite Property and Services Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the rights you have under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

Elite Property and Services Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Email: enquiries@eliteproperty-services.co.uk. Telephone: 02030266071.

Information we collect

We may collect information you give us directly — such as your name, email address, telephone number and any details you include in an enquiry or valuation request — and information collected automatically when you visit our website, such as usage data and cookies.

How we use your information

We use your information to respond to your enquiries, provide our sales, lettings and valuation services, keep records of our dealings with you, and improve our website. We only use your information for the purposes for which it was provided.

Our lawful basis for processing

We process your personal data where it is necessary to take steps at your request before entering into a contract or to perform a contract, where we have a legitimate interest in running our business, where you have given consent, or where we must comply with a legal obligation.

Sharing your information

We do not sell your personal information. We will not share it with third parties except where necessary to provide our services, where you have given permission, or where we are required to do so by law. Where we use trusted suppliers who help us operate our business — such as website hosting and email providers — we require them to keep your information secure and to use it only for the services they provide to us.

Cookies

Our website may use cookies and similar technologies to help it function and to understand how it is used. You can control or disable cookies through your browser settings.

Data storage and security

We maintain appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse, whether it is held electronically or on paper.

How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this policy, or as required to meet our legal and regulatory obligations, after which it is securely deleted or destroyed.

Your rights

Under UK data protection law you have rights including the right to be informed, to access your data, to have inaccurate data corrected, to have data erased, to restrict or object to processing, and to data portability. To exercise any of these rights, please contact us using the details above.

Complaints

If you have a concern about how we handle your data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

External links

Our website may link to other websites. We are not responsible for the content or privacy practices of external sites.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page, so please review it regularly.